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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Tips on how to engage communication when faced with an employee's cold silence.
Experts tell us that racial profiling is a terrible thing. How about linguistic profiling?
How to successfully handle an office confrontation: You’re faced with a longtime employee who never caused problems until now. Suddenly, she is in trouble on multiple fronts. What should you do?
It’s frustrating when you question an employee and hear a non-answer. Here are some ways of getting a direct response.
Learn some secrets to becoming a more captivating speaker.
Learn about the best way to start up a conversation with your employees.
Thoughts on what to do after a disciplinary meeting with an employee.
How to make your next public speaking event more meaningful and less like a data dump.
Question: “I recently left a very toxic workplace. I never again want to work in such a fearful, backbiting culture. Next time, how can I make sure that I’m entering a healthy work environment?  Should I ask to take a tour or interview some co-workers?” — Cautious

As business travel picks up, try incorporating this savvy tip to make trips hassle-free: Ship your luggage via FedEx ahead of time, using three-day service or ground. CBS travel editor Peter Greenberg says he hasn’t checked luggage on domestic flights in nearly nine years—even before airlines began charging to check bags.