Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Question: “Does having a CAP or any administrative assistant certification mean a better position or salary, and does it help when seeking new employment? If it does add to my résumé, how do I get certified?” — Holly
With dreaded tasks hanging over your head, you’ll feel more drained and uneasy than if you just tackle them, says author Gretchen Rubin. Next time you don’t feel like making that phone call or going to the gym, try these strategies:

Online social networking sites provide a variety of benefits to organizations. They can help you collect industry-based knowledge, reach new customers, build your brand and publicize your company’s name and reputation. But those benefits come with their fair share of legal risks. You need a comprehensive social media policy to guide employees on your expectations about their online behavior.

Thoughts about how to reduce gossip amongst your employees.
Learn how to rivet everyone’s attention by citing a series of dramatic facts and become the main authority to a skeptical audience.
Opinions can sound like facts. If you’re not listening with critical ears, you might accept someone’s views as indisputable truth.

Arguments erupt all the time. Even the best managers can’t stop them. But you can establish ground rules for combatants so that they confront each other in a civilized manner.

Wes, a manager at an electronics manufacturer, tells us about his confrontation with another senior executive.
Three managerial goals are featured for the month of August.
Is your body language sending all the wrong signals? See if your movements are being misinterpreted.
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