Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Learn how to rivet everyone’s attention by citing a series of dramatic facts and become the main authority to a skeptical audience.
Opinions can sound like facts. If you’re not listening with critical ears, you might accept someone’s views as indisputable truth.

Arguments erupt all the time. Even the best managers can’t stop them. But you can establish ground rules for combatants so that they confront each other in a civilized manner.

Wes, a manager at an electronics manufacturer, tells us about his confrontation with another senior executive.
Three managerial goals are featured for the month of August.
Is your body language sending all the wrong signals? See if your movements are being misinterpreted.

Fear of flying is common; as many as one in five people suffer from some form of aviophobia. If you or your boss must fly for business, this news should help calm your fears:

Fear of flying is common; as many as one in five people suffer from some form of aviophobia. If you or your boss must fly for business, this news should help calm your fears:

As unemployment continues to hover near 10%, the temptation to stretch the truth on a résumé is becoming harder for desperate job-seekers to resist. That’s why experts say job applicants are doing more “creative writing” on their résumés these days. And hiring managers need to be more vigilant.

Interviewing for a job? Ask whether this is a new position or whether you are replacing someone ... Avoid misunderstandings by asking others to repeat what they heard ... Trade in old electronics for cash or discounts ... Humanize interoffice communication by relaxing some of the grammar rules you grew up with ...
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