Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.
In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.
Helen Cunningham and Brenda Greene are the authors of The Business Style Handbook: An A-to-Z Guide for Effective Writing on the Job, recently published in an updated second edition. We contacted them to get their best advice for administrative professionals who want to improve their workplace writing skills.
Plenty of people find themselves wondering if they’re using commas correctly, or worse, unknowingly using them incorrectly. No need to fear, though. “Grammar Girl” Mignon Fogarty has some grammar reminders to help you become more comma-savvy.
If you want to influence people and effectively persuade them to embrace your ideas and follow your lead, you need to start by becoming an excellent listener, say Mark Goulston and John Ullmen, authors of Real Influence: Persuade Without Pushing and Gain Without Giving In. They identify four levels of listening.
Strong communication skills are a must for anyone in the workforce today, and there are some things that simply should never come out of your mouth, says Roxana Hewertson, CEO of Highland Consulting Group.
Twitter is a popular and important marketing tool these days. It’s easy to come up with interesting tweets for a fun brand that sells something people love, but what do you tweet to bring people’s attention to a relatively boring product or service?
Now that everyone is spending more time texting, a few rules of the road might be in order. Geoffrey James, writing in the Sales Source column for Inc., has come up with his unwritten rules for business texting.
AVG Technologies Digital Diaries project looks at how social networks affect people’s work lives. A study released as part of the project included 4,000 people in 10 countries and found that more than half felt that workplace privacy has decreased with the proliferation of social media networks.
Face it: Strong emotions can come into play when you negotiate. In 2011, the sale of a $3 million brownstone in New York’s Greenwich Village almost blew apart in a fight over a $300 washing machine. One of the buyers ripped up a seven-figure cashier’s check and stomped out to a bar. So what does this mean for you?
As Harvard Business School professor and researcher Amy Cuddy notes, “Our bodies change our minds, and our minds can change our behavior, and our behavior can change our outcomes.” It’s all based on body language.
When you’re trying to persuade employees, you may figure if you cite enough evidence, you’ll break down others’ resistance and they’ll agree with you. But reason alone may not suffice. Use techniques that induce compliance.