Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.
In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.
It's clear that you can require bank tellers and phone salespeople to speak fluent English. But can you make the same demand of a construction worker or dishwasher?
In many ...
Here are some tips on how to score with clients, vendors and top organization honchos by staging the perfect golf outing:
Résumé fudging comes in all flavors. First, comes the straightforward lie. Consider this story: Several years ago, the New York Port Authority wanted to know how many of its applicants would lie. It advertised an electrician job with experience using Sontag conductors. Nearly a third of those who responded said they’d had such experience. The [...]
"With today's dizzying proliferation of communication technologies, it's easy to imagine a time when we won't have to meet 'in person' to conduct business. Yet face-to-face communication has taken on more importance than ever."
"Stress-induced depression is on the rise and is predicted to be the leading occupational disease," says author and consultant Scott Hunter. "This should be no surprise when gossip, petty jealousy and ... adversarial communication pervade many office environments."
Take a hard look to see if you and your organization are moving through these eight stages of successful large-scale change:
No, the customer is not always right. But that's no excuse for conflict between workers and customers. Usually, the customer and employee are both right and both wrong, and managers need to use care when counseling employees after conflicts erupt.
Remind managers never to base employment decisions on how they believe employees would act based on their gender, race, religion or disability. Make sure managers focus solely on the performance itself, ...
Disagree with the boss? Some managers say they can't do it. Some won't. Some wish they could. And some say it's not necessary. But in our experience, the boss isn't always right—and sometimes needs feedback to tell him so.
You're no prude, but some of your employees can be downright foulmouthed, particularly when people or things aren't "cooperating." This hurts both their image and that of the team, and you want to make a change. Here's some expert advice: