Listeners, and even questioners, often don’t notice answers that sidestep questions. It’s called “conversational blindness.” Two Harvard researchers found that listeners don’t hear answers critically and even prefer speakers who answer the wrong question well over those who answer the right question poorly.
Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.
In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.
It’s sad enough when an employee becomes seriously ill. What makes it tougher is that work doesn’t stop. Responding to these challenges requires tact, sensitivity and flexibility. Mistakes can mean not only hurt feelings but also potential legal liability problems. The key is balance ...
An alarming 15% of recently polled employees said the recession has made them less motivated than before. If your employees are so worried about their jobs and personal finances that they’re just going through the motions, it's up to managers to turn them around. Here are 20 proven tips to do just that.
One "difficult" person is ruining your meetings with his or her bad behavior. What do you do? Those who pontificate or bully put a strain on the group and can sabotage productivity.
You are in charge of a committee at work that no one seems to care about. Meeting attendance is lackluster, and those who do come rarely speak up. How can you make people feel more engaged? Try these 11 easy-to-implement strategies.