Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.
In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.
Take a hard look to see if you and your organization are moving through these eight stages of successful large-scale change:
No, the customer is not always right. But that's no excuse for conflict between workers and customers. Usually, the customer and employee are both right and both wrong, and managers need to use care when counseling employees after conflicts erupt.
Remind managers never to base employment decisions on how they believe employees would act based on their gender, race, religion or disability. Make sure managers focus solely on the performance itself, ...
Disagree with the boss? Some managers say they can't do it. Some won't. Some wish they could. And some say it's not necessary. But in our experience, the boss isn't always right—and sometimes needs feedback to tell him so.
You're no prude, but some of your employees can be downright foulmouthed, particularly when people or things aren't "cooperating." This hurts both their image and that of the team, and you want to make a change. Here's some expert advice:
Issue: Strong listening skills are vital when handling sensitive personnel issues. Benefit: You'll enhance your reputation among employees and the top brass as a problem-solver. Action: Practice the techniques ...
Overly friendly staff members can pose a real dilemma for managers. How can you keep a professional distance and avoid the appearance of favoritism, yet still make sure that you don’t alienate the employee? Here are some tips that can help: Be direct. Many managers are simply too polite. They nod and smile while the [...]
Every enterprise has its official communication channels, and then its informal one — the grapevine. As a manager, you can use the grapevine to improve your impact as a communicator and to both learn and spread the information your team needs to succeed.
Are negative attitudes among your team members getting you down — and dragging down results? Some sage advice from the experts:
Most of us recognize good or bad morale when we see it, but what is morale made of? It's a combination of attitudes that employees hold about their jobs, their workplaces, their managers, and the rewards they receive.