Office Communication

Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.

In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.

Do you "play favorites” with certain employees? Most managers would probably say “no,” but people often harbor unconscious perceptions that can influence day-to-day decision-making and job reviews of the employees they manage. Several factors unrelated to employee performance can impact evaluations conducted by managers.

Sometimes it seems like supervisors and employees work in entirely different places. For years, researchers have known that bosses and line workers have widely varying views about things like priorities, performance ratings, communication and benefits. Here are eight areas for which recent studies have revealed major disconnects between what employees want and what their bosses think they want:

If you’ve participated in an improvisational comedy class, you learned never to negate what you hear. The three magic words of improv are “affirm and add.” The same rule applies in a brainstorming meeting.
Great speakers tell great stories. Illustrate your key themes with vivid, visually arresting anecdotes that capture a specific time, place and activity.

E-mail—often quick and informal—is the standard for most business communications these days. But if you’re too casual in the way you word e-mails, you could wind up in lots of legal trouble, as the following case shows.

Considering the toll the obesity epidemic takes on Americans’ health, you’d think Dr. Jason Newsom’s bosses in Panama City would be happy with his campaign to educate the public about the dangers of obesity. Fat chance. While attacking sweet tea, burgers and fries was all right, it was doughnuts that doomed the doc.

You want to listen well. But as much as you try to pay attention, you wind up missing the speaker’s main message. What’s going wrong?
Swimming teachers urge youngsters to jump into the pool. Don’t pace along the edge. Don’t stand there getting scared. Don’t dip your toes to test the water. The same rule applies to speakers.
If you talk too much at staff meetings, you won’t connect with employees. They might pretend to listen while pondering their next meal or weekend plans. Next time, engage them in dialogue.

Participation in new “social media” outlets is on the rise, creating many questions for employers. Should we be using social media to develop business or to recruit new talent? Should we allow employees to use social media at work? What types of restrictions do we need? Can we monitor off-duty conduct? And what are the potential liabilities?