Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.
In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.
A recent study by Watson Wyatt Worldwide analyzed shareholder performance between 2000 and 2004 and found that firms with the "most effective" communication programs outpaced those with the "least effective" programs by a whopping 57 percent.
Even though we work with our employees all day long, we often know less about them than about celebrities we've never met. While it's intriguing to speculate about the lives of the stars, it's far more rewarding for managers to learn about the lives of our employees.
To get the information you really need to do your job well, you have to listen—not just "hear," but really listen. How's your approach to active listening? Take this quiz and find out:
A recent Wall Street Journal article asks a question on the minds of many managers: "In an era when almost anything goes, are any topics still taboo at work?"
In The Republic, Plato
describes a group of prisoners who had been chained in a cave for so
long that they believed the shadows that played across its back wall
were reality. That sounds outlandish, but is it?
Despite what we've learned in recent years about "emotional intelligence," it's still hard for many managers and their teams to give feelings and emotions their proper due in the workplace.
Here are some pointers on using body language to improve your effectiveness:
"At one time or another, most of us have avoided saying no by saying yes," writes Rick Brenner. "We do this in spite of our experience that the price we pay for agreeing to do something we don't believe in is often far too high." Here are some suggestions from Brenner on how to say no when you need to:
Successful managers are the ones who've decided that the discomfort of giving criticism is less painful than the consequences of poor performance. Here's what you'll see if you watch them in action.
We all know how terrified most people are to speak in public. If you want your team members to master this fear and become effective group communicators, try these techniques: