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Office Communication

Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.

In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.

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Robert Crandall headed engineering and manufacturing at Eastman Kodak during the “copier wars” with Xerox back in the 1970s. He faced two problems:
A recent survey from OfficeTeam found that senior executives have retreated behind their screens; e-mail has become the most common form of dialogue at work for 71 percent of respondents, with only 25 percent opting for either the telephone or face-to-face meetings.
"Most leaders truly want to do the right thing," says Quint Studer, consultant and author of Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference. "They want positive, productive, trust-based relationships with their people ..."
"Strong relationships are the backbone of a strong business," says Richard Abraham, consultant and author of Mr. Shmooze: The Art and Science of Selling Through Relationships.
A recent study by Watson Wyatt Worldwide analyzed shareholder performance between 2000 and 2004 and found that firms with the "most effective" communication programs outpaced those with the "least effective" programs by a whopping 57 percent.
Several years ago, most people had never heard the word "blog"—short for "weblog"—let alone considered the impact of blogs on the work­place. But with literally millions of these do-it-yourself Internet publications now online, blogs and blogging have become relevant top­ics for all sorts of managers. Here's what you need to know:
Even though we work with our employees all day long, we often know less about them than about celebrities we've never met. While it's intriguing to speculate about the lives of the stars, it's far more rewarding for managers to learn about the lives of our employees.
A recent Wall Street Journal article asks a question on the minds of many managers: "In an era when almost anything goes, are any topics still taboo at work?"
To get the information you really need to do your job well, you have to listen—not just "hear," but really listen. How's your approach to active listening? Take this quiz and find out:
In The Republic, Plato describes a group of prisoners who had been chained in a cave for so long that they believed the shadows that played across its back wall were reality. That sounds outlandish, but is it?
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