Office Communication

Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.

In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.

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When you deliver a presentation, your words can only carry you so far. You also need to give people something stimulating to see that reinforces your message.
When you manage negative employees, you may shrug and say, "Oh, well, at least they get the job done." But just because they do the work doesn't mean you should accept their bad attitude.
When employees raise the same gripes over and over, it’s sometimes hard to take them seriously. It can be particularly frustrating if those complaints include discrimination claims, when management is sure no discrimination has taken place. Aggravated bosses, take heart! It may not be a management best practice to show your frustration with baseless complaints, but it isn’t likely to lead to a retaliation lawsuit ...
Q. What does an employer need to do to keep licensed handgun owners from bringing guns onto its premises? ...

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If you love to hear yourself talk, you may ramble on the phone. And that can prevent you from learning from others.
You develop rapport with employees by engaging in honest give-and-take. But if you shut down dialogues, then you invite misunderstandings.
When an employee's temper flares, remember the law of inverse proportion. Respond with the opposite volume—a soft, gentle tone—and you direct the conversation down a more civil road.
Every day, you send subtle body language signals that influence how others see you. These cues can either instill trust or drive people away.
You must decide to listen well. Unless you consciously say to yourself, "I'm going to pay attention," as a conversation gets under way, you will miss the full message.
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