Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.
In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.
Improve your department’s service performance by considering some of the ways you have been pleasantly surprised as a customer.
Strong managerial communication is about encouraging participation and tapping employees’ brainpower, not putting up barriers to their creativity. Don’t tell employees how or what to think.
Are you planning a big speech or presentation? Follow this uncommon advice from Sean Luce, Head National Instructor for the Luce Performance Group International.
To help you and your colleagues stay consistent in your written communications, Bonnie Trenga Mills, author of The Curious Case of the Misplaced Modifier, shares tips on how to make a style sheet for everyone’s reference.
The best presentations unfold in three parts: (1) straightforward opening that sets an audience’s expectation for what’s to follow; (2) an orderly midsection; (3) a decisive, confident conclusion.
Many of your employees may occasionally have to deal with customers. Here's a primer to help them understand what it takes to not only hang on to customers, but leave them with a positive impression of your business.
If your writing isn’t up to snuff, you risk miscommunicating information and looking less competent and professional than you really are. AppoLearning found four applications to help you polish your writing skills and get your point across every time:
Research from Stanford University found that people who fear asking others for favors may be stifling their own chances of getting a “yes.” Get the most from your requests with these tips from blogger Jessica Stillman.
Overusing the word ‘like” is a common problem—and a quick way to have your professionalism called into question. Stop damaging your career with these three tips from Fast Company writer Drake Baer.
This revised edition of Verbal Judo is the classic guide to the martial arts of the mind and mouth that will help you defuse confrontations and generate cooperation, whether you’re talking to a boss, a spouse or even a teenager.