Office Communication

Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.

In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.

Page 43 of 65« First...1020304243445060...Last »

Q. My company provides health care services. Recently, a deaf client said we had to pay for a sign language interpreter. Is that true?

Lissa Hannan, a Verizon employee in the Pittsburgh area, filed a complaint alleging a male contractor sexually harassed her. The company essentially put her on hold and then hung up. Ten days after she filed her complaint, Verizon fired Hannan. The company ended up agreeing to pay her $37,000 to settle the lawsuit.

With competition for customers and clients keener than ever, your product related presentations can make or break sales. Close the deal by sharpening your pitch with the methods of Apple Computer co-founder Steve Jobs, a widely acknowledged master of presentations.

You begin a presentation by declaring, “I’m thrilled to be here today.” That’s a fatal mistake.
Persuasive speakers manage their time well. By sticking to a tight time frame, they keep the flow of information moving briskly.

In a small shop, public relations is just the kind of “other duties as assigned” that often falls to HR. Don’t wait until a reporter calls to develop a basic communications strategy. Six tips can guide you through the sometimes intimidating process of interacting with the media.

The time-waster meeting is a common fixture in offices across America. The reason, says Reid Hastie, a professor of behavioral science at the University of Chicago’s Booth School of Business, is that we’re not thinking about and valuing our time the right way.

Listeners, and even questioners, often don’t notice answers that sidestep questions. It’s called “conversational blindness.” Two Harvard researchers found that listeners don’t hear answers critically and even prefer speakers who answer the wrong question well over those who answer the right question poorly.

It’s sad enough when an employee becomes seriously ill. What makes it tougher is that work doesn’t stop. Responding to these challenges requires tact, sensitivity and flexibility. Mistakes can mean not only hurt feelings but also potential legal liability problems. The key is balance ...

When charismatic speakers make audiences laugh, you think, “I wish I could do that.” They make it look so easy. You don’t need to be naturally funny to incorporate humor into your personality.
Page 43 of 65« First...1020304243445060...Last »