Office Communication

Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.

In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.

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To build an argument, you can’t just stick to generalities. You need to support your assertion with facts or evidence that resonates with the individual or group you want to persuade.
You like to speak bluntly. By leveling with people, you find it helps you get along with them. But what works in most cases may not appeal to everyone.
At sundown on Sept. 18, the Jewish holiday of Rosh Hashanah begins. Ten days later comes Yom Kippur. This period represents a time for Jews to reflect on and repent for their wrongs. Regardless of your faith, September marks a good time to seek forgiveness from people in your workplace whom you have mistreated.

This month's collection of real-world quick tips from American business leaders, brought to you by members of The Alternative Board.

Move over, Google. Microsoft grabs tech headlines this month by adding zippy new features to its Internet Explorer browser. Here are four cool tricks that will save time for you and your employees.

Sure, at one time or another, we’ve all worked for some great bosses and some bad bosses. But nothing can be more debilitating than working for someone who is ignorant of the laws. In the following case, a company president walked right into an FMLA lawsuit because he had never even heard of the Family and Medical Leave Act. He knows about it now ...

It’s sad enough when an employee becomes seriously ill. What makes it tougher is that work doesn’t stop. Deadlines remain, customers need service and paperwork piles up. Mistakes can mean not only hurt feelings but also potential legal liability problems. Here are four ways supervisors and HR can handle such situations with tact and legal skill.

Courts give employers the benefit of a doubt when it comes to the qualifications they seek in job candidates, and the questions they ask during interviews. As long as the criteria and questions are job-related and not otherwise illegal, courts grant wide latitude. But once you decide on hiring criteria and use them to rank candidates, resist the temptation to go back and tinker with the rankings.

You may have noticed more people than usual lurking outside your executive’s door. That’s because economic fears are prompting more employees to eavesdrop and gossip about what might happen next at their workplaces...

Question: “My manager asked me to take over a very difficult position for which I had no background or training. He has been pleased with my progress. However, a group of guys from another department seem determined to make me fail. They ignore my requests, withhold information and argue about everything. My male predecessor left because of their behavior, so my being a woman is not the only problem. I tried making peace by offering to help with their work, but that only made things worse. Apparently, they viewed my olive branch as a sign of surrender. Recently, my boss and their manager decided that all communication between us must go through the two of them. This worries me, because it looks like I can’t handle the situation. Any suggestions?” — Not One of the Guys

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