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Office Communication

Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.

In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.

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It’s sad enough when an employee becomes seriously ill. What makes it tougher is that work doesn’t stop. Deadlines remain, customers need service and paperwork piles up. That means you have to deal with two major management challenges at once: understanding and appreciating the emotions of the employee and other co-workers, while making sure the [...]

Prepare for media interviews by reviewing what the reporter has published or aired before. Ask the reporter for draft interview questions in advance. Most of all, know what you want to say and rehearse it. Follow these six tips to get the main idea you want to convey into an understandable story.

Catch a second wind by tackling a task on your “Mind Like Mush” list ... Is your boss an ‘allergic-to-details’ type? Keep project files handy that contain details he or she is likely to need ... Find travel deals by booking later ... Spruce up your administrative “portfolio” by adding a dash of visual material.

Q. My company provides health care services. Recently, a deaf client said we had to pay for a sign language interpreter. Is that true?

Lissa Hannan, a Verizon employee in the Pittsburgh area, filed a complaint alleging a male contractor sexually harassed her. The company essentially put her on hold and then hung up. Ten days after she filed her complaint, Verizon fired Hannan. The company ended up agreeing to pay her $37,000 to settle the lawsuit.

With competition for customers and clients keener than ever, your product related presentations can make or break sales. Close the deal by sharpening your pitch with the methods of Apple Computer co-founder Steve Jobs, a widely acknowledged master of presentations.

In a small shop, public relations is just the kind of “other duties as assigned” that often falls to HR. Don’t wait until a reporter calls to develop a basic communications strategy. Six tips can guide you through the sometimes intimidating process of interacting with the media.

The time-waster meeting is a common fixture in offices across America. The reason, says Reid Hastie, a professor of behavioral science at the University of Chicago’s Booth School of Business, is that we’re not thinking about and valuing our time the right way.

Listeners, and even questioners, often don’t notice answers that sidestep questions. It’s called “conversational blindness.” Two Harvard researchers found that listeners don’t hear answers critically and even prefer speakers who answer the wrong question well over those who answer the right question poorly.

It’s sad enough when an employee becomes seriously ill. What makes it tougher is that work doesn’t stop. Responding to these challenges requires tact, sensitivity and flexibility. Mistakes can mean not only hurt feelings but also potential legal liability problems. The key is balance ...

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