Office Communication

Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.

In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.

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The quickest way for managers to improve their professional image is to improve their communication skills. And the simplest way to improve those skills is to stop doing things that repeatedly get you in trouble.
Lynn Gaertner-Johnston is a writing instructor who has helped thousands of employees and man­­agers im­­­­prove their business writing skills. She’s also the author of the Better Writing at Work monthly newsletter. We spoke to her about the importance of great business writing and bad email behaviors that admins should avoid.
It’s important to speak with authority on the job and in other professional settings, but it isn’t always easy to do. If that’s something you struggle with, take these tips from Practically Perfect PA’s Nicky Christmas.
You can effectively build rapport in your face-to-face conversations by reflectively pausing before answering questions or addressing concerns.
Most presentations include the delivery of quantitative information, defined usually as the hard numbers, results or benchmarks that indicate achievement of specific numeric goals like revenue or customer acquisition. But including more intangible qualitative elements in a presentation can be a very effective tool for telling the story behind the numbers.
Research conducted by web marketing company HubSpot indicates that the best time to send marketing emails is early morning. The highest click-through rate for the day occurs between 6 a.m. and 8 a.m.
Many organizations eschew standard hierarchical reporting relationships for less-defined dotted-line scenarios. If you find yourself managing or being managed in a dotted-line relationship, follow these two suggestions:
Sales professionals know that building and managing a reality-based sales pipeline involves more than just calls, appointments, proposals, demos and follow-up. The most important technique is asking for the order.
These statements are guaranteed to sour your customer interactions.
Best-selling author and historian Shelby Foote produced his authoritative three-volume, 2,500-page history of the Civil War using a simple but powerful strategy: To avoid being overwhelmed by the scope of the project, he committed to writing only 500 words per day.
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