One way for American Airlines employees to get the bosses’ attention is to compete for it. The airline created its “Customer Cup” contest to spur competition among employee teams at different airports in an effort to improve processes and products and upgrade customer service, said Mark Mitchell, managing director of customer experience.
Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.
In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.
Are you considering using personality or other screening tests to decide which job applicants to hire? If so, make sure you fully understand what you are doing and how those tests work. There are plenty of companies eager to sell you tests and assessments that they say will take some of the work out of the screening processes. But if those tests aren’t valid and end up screening out members of a protected class, you may be buying more than a test.
Anyone who has worked for two or more bosses can tell you: The division of labor often leaves you feeling stretched both ways. But with some schedule-wrangling and communication skills, you can manage the work more smoothly.
When dashing off your next memo, report or e-mail, cut right to the core points. Readers see your writing as a reflection of how you think, so keep it direct and logical.
Expectations get lost if communicated poorly, so how you encourage followers is just as important as what you’re encouraging them to do. Here’s how to communicate effectively: