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Office Communication

Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.

In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.

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Use these six strategies to say "No" to a request for your time ... and make it stick:

Fearing public speaking is common and a lot of us would rather avoid it altogether. But there are effective ways to prepare yourself for the big moment. The key is not to try to completely eliminate fear but to accept it, reframe it and control it.
As customer satisfaction scores continue to decline, take a page from the Ritz-Carlton playbook to motivate your team and to improve the service you offer your customers.

Judges don’t want your job. They don’t see courtrooms as publicly funded HR offices, and will often try to defer to employer decisions as much as possible. That’s a huge advantage for employers. Capitalize on that by giving the court something to hang a favorable decision on. That something is often a clear and fair disciplinary process.

Which are you more likely to write: “Do not waste energy” or “Conserve energy”? Using positive, self-assured, optimistic language is a better way to promote your ideas. In the above example, “Conserve energy” is more persuasive because it makes readers feel good rather than admonished. Here are 5 examples of negative sentences turned positive:
Gap plans to hire 1,200 workers from community colleges this year, and it’s preparing them for those jobs by training them while they’re in school. The clothing chain has partnered with Atlanta Technical College in Gap for Community Colleges.

As an admin, you may be tasked with helping to set agendas, scheduling and taking minutes. But how much power do you have to keep meetings productive? Plenty. Look for clues in the way meetings work at Google. You may find that not all of these tips are replicable at your office, but it’s a place to start.

Job descriptions are the cornerstone of communication between you and your staff. Job descriptions can also be useful tools in court. Make sure you have job descriptions for all employees’ positions. Then keep those descriptions updated whenever the duties change.

What would a conversation be without a speaker and a listener? Not a conversation at all. You need both. Yet we tend to focus on how well we perform as speakers, not as listeners. How much energy do you put into your listening skills? Polish up your listening skills with these tips:

Jargon can complicate the most simple of messages. So why in the name of Web­­ster’s does the babble persist? “People use jargon because they want to sound smart and credible when in fact they … typically can’t be understood, which defeats the purpose of speaking in the first place,” says Karen Friedman, author of Shut Up and Say Something.

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