Business Etiquette

Professional office etiquette isn’t as simple as it once was. Now there’s email etiquette, office meeting etiquette, and more.

Business Management Daily’s business etiquette tips will help you main professional etiquette at all times. Our office etiquette tips will help you put your best foot forward.

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Liz Jazwiec, author of Eat That Cookie!: Make Workplace Positivity Pay Off, is a big believer in workplace gratitude. Not just the kind that passes from boss to employee, but from employee to employee and to their bosses. Jazwiec offers these tips for hardwiring workplace gratitude from the ground up:

Sometimes, serious conflict arises from the silliest acts. Workers who lack civility in small ways can leave big problems in their wake.

More than 90% of the 3,000 employees surveyed by the Marshall School of Business said they had experienced incivility on the job. Of those, 50% said they had lost work time worrying about the incident; 50% considered changing jobs to avoid a recurrence; 25% cut back their efforts on the job. The remedy?

Question: I know that applicants should send a thank-you note after a job interview, so I normally fax a letter within one or two days. However, I have some questions about the process. When I’m interviewed by several people, should I include all the names on one letter or send an individual note to each person? If I send separate letters, can they all have the same wording or should each one be different? -- Puzzled

Quiz yourself to see how much you know about international business etiquette:

Question: “After meeting with a customer or supplier, my boss often asks me to send a follow-up e-mail. I always debate whether or not to copy him in my e-mail. I want him to know how and what I said to the person, but I’m not sure how it makes him look. What is the appropriate thing to do? Should I copy him on the e-mail? Should I forward the e-mail to him later? Do I need to copy him since he asked me to handle it?” — E.J.

Social media, such as blogs, Facebook and Twitter, are leading to confusion over what’s appropriate: Should your boss be your Facebook friend? Can you “tweet” about work? What would your firm’s VP say about your mentioning him in your blog? Some tips from etiquette expert and labor lawyer Joseph Clees:

Good communication skills are more valuable than knowing PowerPoint inside and out, according to a new survey, in which 67% of human resources managers said they would hire someone with strong soft skills even if their technical abilities were lacking. The way HR managers see it, technical skills are easier to teach than soft skills.

Question: “I am a female executive assistant who works for a female boss. When I answer her telephone line, the callers often mistake me for her. I have been answering the phone, ‘Dianne Smith’s office, this is Mary Lynn speaking.’ Does anyone have a better suggestion?” — Mary Lynn Burrows

Technology is blurring the lines between work and leisure and revealing real tensions between Gen Y, Gen X and baby boomer employees. The generations have very different ideas about what is and isn’t an appropriate use of technology in the office. Here's one simple solution for bridging the gap.

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