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Business Etiquette

Professional office etiquette isn’t as simple as it once was. Now there’s email etiquette, office meeting etiquette, and more.

Business Management Daily’s business etiquette tips will help you main professional etiquette at all times. Our office etiquette tips will help you put your best foot forward.

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Workplace noise is a pet peeve for one in five employees, and it can even damage productivity. But is it a peeve worth escalating to human resources? Most HR workers would say that employees should resolve the noisy co-worker issue on their own.

Question: “I am the office administrator for a small nonprofit that shares a building (and a boardroom) with several other nonprofits. Due to scheduling conflicts, we occasionally hold a meeting off site at a board member’s office. The board member’s administrative assistant always provides invaluable help in coordinating meeting details (and sometimes goes above and beyond by staying late to make sure everything is set for our meeting), and I would like to acknowledge that help beyond a simple “thank you” e-mail. Would it be proper to send a small token of thanks (such as a gift card) to another administrative professional?” — Stacey
Question: “I work at the front desk, so when I need to take a day off, I rely on four people in my office to cover for me.  They answer phones, disperse mail and faxes, and do their own work at my desk.  When I need coverage, I send an e-mail to these people asking what times they’d like to volunteer to cover the front desk and I thank them for volunteering. I send a reminder the day before I take off, again thanking them for helping.

When I return, one of the volunteers expects me to thank her again for helping, and she complains about this to my boss and other co-workers. She has commented that it appears I’m ungrateful because I haven’t thanked her in person for covering the front desk. Is it really necessary for me to bend over backward and thank her in person?” — Liza

Have an important meeting coming up? Need some etiquette and protocol tips to help you shine? It really is all about how you present yourself. Self-promotion is key in moving up the business ladder, and manners never go out of style.

Question: “My husband had cancer surgery six weeks ago, and I have been on leave from work to take care of him. Although there are 30 people in my office, only three have contacted me to see how we’re doing. I’ve always had a good relationship with my co-workers, so I’m extremely hurt and disappointed by this treatment. I can't seem to get beyond these feelings. When I return to work, I know people will ask about my husband. Since they weren’t there when I needed support, I have no desire to discuss his health with them. How should I handle their questions?” — Angry Wife
Question: “The boss has offered to pay for lunch for a large group of employees. Is it appropriate for the employees to choose the restaurant? Many of the staff have complained because the boss chose the restaurant without their input? Isn’t that inappropriate?” — Anonymous
“What is the correct form of address for a husband and wife who are both medical physicians?” — Becky Kizer

Liz Jazwiec, author of Eat That Cookie!: Make Workplace Positivity Pay Off, is a big believer in workplace gratitude. Not just the kind that passes from boss to employee, but from employee to employee and to their bosses. Jazwiec offers these tips for hardwiring workplace gratitude from the ground up:

Sometimes, serious conflict arises from the silliest acts. Workers who lack civility in small ways can leave big problems in their wake.

More than 90% of the 3,000 employees surveyed by the Marshall School of Business said they had experienced incivility on the job. Of those, 50% said they had lost work time worrying about the incident; 50% considered changing jobs to avoid a recurrence; 25% cut back their efforts on the job. The remedy?

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