Videos

Get valuable business news, insight and advice with our informational videos. Experts in the administrative profession, human resources, leadership and office technology will teach you the essential strategies you need to excel in your job and enhance your career.

Sexual harassment: What managers need to knowAs a manager, you have a legal responsibility to be on the lookout for misconduct. Here’s what’s considered sexual harassment in American workplaces and how to react if you see it or hear about it.
How to use Outlook Search Folders

With the newest versions of Microsoft Outlook, the Search function became must faster. But most people still need help navigating the maze of their archived emails.

Your crystal ball: What employees want and don’t want

Wouldn’t it be great if you had a crystal ball to see what each employee wants or doesn’t want? Unfortunately, crystal balls don’t exist. But all is not lost. Here are some surefire hints.

Picture magic in Microsoft Word 2010 and 2013If you’ve upgraded to Microsoft Office 2010 or 2013, there are some exciting new picture options available. Microsoft Certified Trainer Melissa Esquibel explains how to use the background removal feature.
Top 5 ‘lightning rod’ terms to avoid with employeesAs a manager, you know how important it is to use the correct employment terms with employees. Using the wrong terms can expose your company to expensive lawsuits. The top five “lightning rod” terms to avoid with employees:
Working with Tracked Changes in Word

Track Changes is a Word feature that allows you to see exactly what was changed in a document by using a kind of markup notation. Microsoft Certified Trainer Melissa Esquibel discusses the what, why and how of using this tool.

5 tips to start taking control of your timeHappy New Year! Make 2016 the year you start successfully managing your schedule. Here are five tips from time management expert Patricia Hutchings to help you stay on top of your work.
4 tips for handling tough talks

Talking to employees about performance problems, attendance issues or an upcoming layoff can be difficult, but there are steps you can take to make those conversations easier. Here are four tips to help you.

Microsoft SharePoint in a nutshellYou’ve heard of SharePoint, but you’re not quite sure what it does and how it can help you. Simply put, SharePoint is a place to collaborate and share resources. Microsoft Certified Trainer Melissa Esquibel explains how to use this program effectively.
How to work with master decks in PowerPointMicrosoft Certified Trainer Melissa Esquibel shows you how to create a fully organized one-stop shop for all the PowerPoint slides you’ve created.