The Savvy Office Manager

Cal Butera is the editor of Business Management Daily’s Office Manager Today and Manager’s Legal Bulletin newsletters. He has been with Business Management Daily since 2007 and worked 22 years for midsize daily newspapers as sports writer, news reporter, layout and design editor, copy editor and city editor.

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Perhaps it’s the hardest, but sweetest managerial job on Earth: being a mom. She got the job with no tricky interview questions, her pay for what she does doesn’t jingle in her pocket and the job never ends, even in her sleep. As a boss, you likely have no employee that tests your patience and the tensile strength of your sanity the way a child does to his or her mother.

You don’t have to go through all 96 episodes of this classic sitcom: Here some snippets from which managers and leaders can glean lessons. Like in Shakespearean plays, the fools spew the most poignant wisdom.

There is no shortage of pet peeves. We all have them. And as managers we have a list (or perhaps a staff full) of them. Yes, these are irritating employee types. These are employees who have done nothing egregious enough to get fired. They just make your days seem just a bit longer, and your job just that much harder.

Here’s the formula to determine whether telework works for you: Count the number of days you telecommute in a month, divide that by the number of times you open the refrigerator door when you’re working from home, and subtract from that figure the number of minutes you pace aimlessly around the house. Add to that the number of minutes you really are working and multiply that by ...

A simple note to bosses: Treat employees right. Your workers want honesty and integrity from you. They expect fairness. They want to trust and be trusted by you. They want to respect you, but they want it in return. They also need you to be dependable. Those concepts can build a solid workplace foundation, but as one supervisor learned recently, they’re so fragile.

When it comes to devising a dress code, employees want to be treated like adults. Who would have thought?

As a manager, you usually have the answers to employees’ questions. But who will answer yours? Here are the answers to six questions that might be keeping you up at night.

“Vacation? Take all you need. We don’t count the days. Just make sure your work is done or someone else has it covered.” Here is the good, the bad and the ugly of an unlimited vacation policy

Advances in technology make your work easier, and your organization scrambles to stay current. You know the advantages: You can attract tech-savvy job candidates, retain top performers who rely on cutting-edge tools and you can get work done more efficiently. But have you taken a look around your office to see some of the stuff you need to update or get rid of? … Or maybe you shouldn’t ditch some things just yet.

Wouldn’t it be great if you had a crystal ball to see what each employee wants or doesn’t want? You’ll know just what to give to whom and when to get the most out of everyone. Unfortunately, no such clairvoyance device exists. But all is not lost.

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