Remarkable Leadership with Kevin

Kevin Eikenberry
Chief Potential Officer
The Kevin Eikenberry Group

Kevin Eikenberry is a world renowned leadership expert, a two-time bestselling author, speaker, consultant, trainer, coach, leader, learner, husband and father (not necessarily in that order). He is the Chief Potential Officer of The Kevin Eikenberry Group, a leadership and learning consulting company that has been helping organizations, teams and individuals reach their potential since 1993. Kevin’s specialties include leadership, teams and teamwork, organizational culture, facilitating change, organizational learning and more. He has worked with Fortune 500 companies, small firms, universities, government agencies, hospitals, and more. His client list includes the American Red Cross, A & W Canada, Chevron Phillips Chemical Company, John Deere, Purdue University, Sears Canada, Shell, Southwest Airlines, the U.S. Marine Corps, U.S. Mint, Verizon and many more.

Kevin writes two email-based publications: Unleashing Your Remarkable Potential, a weekly publication read by more than 22,000 worldwide, to assist organizations and individuals in turning their potential into desired results; and Leadership Updates, sent several times each week. In addition, his Leadership and Learning Blog has been recognized on several occasions as one of the best leadership blogs in the world.

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It happened again this week. I was leading a workshop with leaders across an organization and the question came up about attitude. Specifically, I was asked several questions that, paraphrased, were basically this: I have some attitude issues on my team — how can I improve the attitude of my team?

Last week, I gave you a metaphor to consider—the idea that we romance clients or customers to get them (like a first few dates), but after they are clients we tend to focus less attention on them (like 10 years after the wedding). If you want to avoid this tendency—both personally and organizationally—here are five ideas to get you started.

I’ve been married nearly 27 years, but I have a (vague) memory of the courtship process. You identify someone you would like to attract (we’ll call them a prospect) and begin selling. You work hard to be noticed, you let them know you are interested, you build a strategy for making a sale — and then if all goes well, you have a date.
Today I have three morsels for you as a coach. These come from different places, and all of them are valuable. While you could consider this a coaching buffet, allowing you to pick what you like from the list, I’d rather you consider it a three course meal — where you sample and benefit from each of the items.
When this subject comes up in training and coaching leaders, here is the most common question I get: “How can I convince my people to give better customer service?” The answer may not be as hard as you think.
We learn in lots of ways and there are lots of tools that can be a part of our overall learning strategy—whether we are thinking about that personally or for our organization. All of these tools have pros and cons—and our job is to figure out the situation we have in front of us, and which tool is the best one for that situation. Let’s explore where the webinar fits into that schema.
I’m a big (especially college) basketball fan, and so right now is a good time to be alive. I recently wrote on my blog about five coaching lessons we can learn from watching basketball, but today, with 16 teams left, I want to share two major lessons about coaching approaches that you can learn when you turn on the game.

National pride, pride in your company, pride in your products, pride in your children, pride in your team, pride in self. These are things we think about in a positive light. Yet we also know that same pride can get in our way too. Let’s put this dichotomy, this paradox, into perspective with a couple of real life situations.

A large percentage of presentations aren't very effective or very persuasive. Why?

Habits are at the heart of our results. If you aren’t getting the results you want in any area of life, a big key is to figure out which habits are getting in your way, then adjusting them to create new results.