Online shoe retailer Zappos is known for its knockout customer service. But CEO Tony Hsieh says his secret of success is really about his employees. “Our belief is that if you get the company culture right, most of the other stuff, like great customer service, will just happen.” That includes some unconventional ideas like paying new employees $2,000 to quit...
Profiles in Leadership
Pete Sampras realized early in his tennis career that his opponent wasn’t beating him. Sampras was beating himself. It wasn’t just that he’d played badly, Sampras says now. “I also played without heart, which is a greater sin.” Later in his career, Sampras saw reality with rare objectivity. He lists five truisms as mostly fair and all realistic, starting with "You're only as good as your last win..."
Jean Henri Dunant arrived in Solferino, Italy, on a business trip in 1859 and found himself in the middle of hell. About 38,000 soldiers lay dead and dying, casualties of a battle to push Austria out of Italy. That moment inspired him to launch the International Red Cross. Another big idea that came from his work: the Geneva Conventions. How did he make it happen?
Ever wonder who was the first woman to appear on the Wheaties cereal box? It was Elinor Smith, the “Flying Flapper.” She made her first solo flight at age 15 and was one of the youngest Americans to earn a pilot’s license. By age 17, Smith was taking passengers on short hops and by age 18 she was running her own sightseeing business. Among the many risks she took was a wild dare from some boys in her high school that has never been repeated.
You’d be forgiven for expecting Shaun White to become a shill after winning a gold medal in snowboarding at the Olympics and more gold in skateboarding at the Summer X Games. Instead, the “Flying Tomato,” with his wild red hair and southern California style, took control of his image.
Twitter co-founder Jack Dorsey may have found the solution to the interruption-heavy life of a C-suite executive: He themes his days. If he didn’t, he might find it impossible to do his job. Or, rather, jobs.
Donald Keough, former president of Coca-Cola, has 10 commandments to follow if you want to be a “highly successful loser”: 1. Play it safe. It doesn’t take long for things to grind to a halt if you simply reduce risk to zero. 2. Don't budge. Inflexibility is one of the fastest ways to lose both customers and employees. That’s what happened at Coke for years as company leaders came to think of the drink and the green bottle as a single unit.