From raunchy reality shows to parent brawls at Little League games, incivility seems to be everywhere – so it's no surprise that rudeness has also invaded the workplace.
Squabbling employees, screaming managers, colleagues who never respond to emails, co-workers who send texts while you're talking to them… all these people seem to have forgotten the basic rules of courtesy and respect.
Offensive behavior among colleagues carries a high price, because "civility" at work means more than just good manners. Respectful treatment creates the foundation for cooperation between individuals and collaboration among departments. When people are rude and disrespectful to one another, they are much less likely to share information, contribute helpful suggestions, or offer assistance with problems.
Join us Nov. 8 for The Growing Problem of Workplace Incivility and in just 75 minutes you will learn to recognize the signs of an incivility epidemic at work, and then discover specific strategies for improving co-worker relationships, turning around a team, or changing an entire organizational culture. The program will include the following topics:
- Why common courtesy is not so common
- The vicious cycle of disrespect: when rudeness leads to revenge
- 7 warning signs of an incivility problem
- Childish adults: Pouters, screamers & public attackers
- Communication insults: Email bombers, cyberjunkies, & nonresponders
- How incivility hurts productivity and increases turnover
- Why professional adults sometimes act like brats
- Quick Quiz: Taking an honest look in the mirror
- How silent bystanders and wimpy managers encourage offensive behavior
- Dealing with drama: Gossips, snobs & office divas
- How co-workers can learn to have civil conversations about incivility
- Using a "team turnaround" to make your group more collaborative
- Legal hazards: frat boys, closet bigots & sexual predators
- 5-step formula for changing an organizational culture
- Beyond civility: 12 signs of a truly collaborative workplace
You can also ask a specific question directly to Marie McIntyre. And because this is a webinar, there is no limit to the number of colleagues you can invite to sit in on this interactive event.
Join us Nov. 8 to find out the strategies you need to turn your office from an uncivil war zone into a collaborative workplace.
Editorial Director, Business Management Daily
P.S. Registration Bonus. The first 50 people who sign up for The Growing Problem of Workplace Incivility will receive Difficult People at Work — a $39.95 value! Discover how to identify and manage the 24 most challenging personality types! Working with underhanded, self-centered and troublesome people can be infuriating. Difficult People at Work gives you proven, practical strategies you can use immediately to restore the balance of power, improve your own working environment and put problem people in their place.
P.P.S. Our promise of satisfaction. If The Growing Problem of Workplace Incivility fails to meet your needs, we well refund 100% of your tuition — no hassles, no questions asked. Your course materials and download are yours to keep.
Date: Friday, Nov. 8
Time: 1 to 2:15 p.m. ET
Early Registration Bonus:
The first 50 people who sign up for The Growing Problem of Workplace Incivility receive Difficult People at Work — a $39.95 value! Discover how to identify and manage the 24 most challenging personality types! Working with underhanded, self-centered and troublesome people can be infuriating. Difficult People at Work gives you proven, practical strategies you can use immediately to restore the balance of power, improve your own working environment and put problem people in their place.
About Your Speaker:
Marie G. McIntyre, PH.D. writes the weekly workplace advice column Your Office Coach, which appears in newspapers nationwide. Her practical, down-to-earth advice is based on years of experience as a manager, HR director, and consultant. Marie’s latest book, Secrets to Winning at Office Politics, has been described as “a survival manual for the corporate jungle.” She is frequently quoted in national publications, including Fortune, The New York Times, The Wall Street Journal, & CNBC Online. As a consultant, Marie has worked with a wide variety of business and government organizations, including Cisco, The Home Depot, Tyson Foods, AT&T, and Panasonic. She also provides individual advice and career coaching through her website yourofficecoach.com.
Who Should Attend:
- HR professionals
- Supervisors and managers
- Office managers
- Business owners
Since this is a webinar, you and your entire staff can attend in the comfort of your office or conference room for one low price! You may include as many people as you wish while listening on a single phone line.
Multimedia CD & Download: $197
Webinar, Multimedia CD & Download: $297
Unlimited number of participants at one site. Contact us for multi-site discounts.
Can't attend the webinar? We'll reserve a recording in your name.
How do webinars work?
Our promise of satisfaction
This event is certified for credit hours toward the American Society of Administrative Professionals’ (ASAP) Professional Administrative Certificate of Excellence (PACE). For more information, visit www.asaporg.com.