Webinar

Don’t let verbal miscues ruin your career.

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Communicating With Tact and Diplomacy

Communication is probably the most important part of your job. Do it well, and your career takes off, your peers respect you, and day-to-day interactions are easier.

We’re all creatures of habit to a large extent, and often those habits make us speak without thinking about the impact our messages may have on those who receive them. We’ve all said things we wish we could take back, but that’s like trying to un-ring a bell: Once you’ve said it, there’s no turning back.

Join us May 8 for our popular interactive webinar, Communicating With Tact and Diplomacy, and we’ll give you the tools necessary to communicate well in any workplace situation.

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You’ll learn:
  • How silence can be used as an effective communication tool
  • How sloppy word choice can undermine your credibility
  • Different ways to respond to someone who’s attacking you verbally
  • A simple exercise to gain more assertiveness
  • How to minimize interruptions with grace
  • Just say “no” and mean it
  • What it means to “double-bind” a statement — are you guilty?
  • When to say “thank you” and why this is so important
  • How to determine if you’re a poor listener
  • Handling the anger of others
Don’t let verbal and visual miscues ruin your career. Join us May 8 for Communicating With Tact and Diplomacy.

Sincerely,

Mary Ellen Slayter
Editor, Administrative Professional Today

P.S. FREE Bonus Gift: The first 50 registrants for Communicating With Tact and Diplomacy will receive Business Communication Toolkit: Vol. 1, Written Communication. Improve everything you write, from emails that need to make the right impression to proposals that can make or break deals — and careers. Business Communication Toolkit: Vol. 1, Written Communication is a handy guide that gives you all the tools you need to create polished documents, develop a style manual for your organization, proofread to perfection and avoid grammar and word usage errors. It's a $34.95 value — but we'll send you the PDF download FREE with your registration.

P.P.S. Your satisfaction is unconditionally guaranteed. If Communicating With Tact and Diplomacy fails to meet your needs, we will refund 100% of your tuition — no hassles, no questions asked. Your conference materials and free bonus gift are yours to keep.

 

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Date: Wednesday, May 8
Time: 1 to 2:15 p.m. ET

Early Registration Bonus:

The first 50 registrants for Communicating With Tact and Diplomacy will receive Business Communication Toolkit: Vol. 1, Written Communication. Improve everything you write, from emails that need to make the right impression to proposals that can make or break deals — and careers. The Business Communication Toolkit: Vol. 1, Written Communication is a handy guide that gives you all the tools you need to create polished documents, develop a style manual for your organization, proofread to perfection and avoid grammar and word usage errors. It's a $34.95 value — but we'll send you the PDF download FREE with your registration.

About Your Speaker:

Fred Kniggendorf, Ph.D., is a training and adult education consultant. He has more than 30 years’ experience in business and manufacturing, primarily in the areas of management, customer service, training, and business writing with U.S. Steel, the American Management Association, and, most recently, as president of Gravyloaf, L.L.C. He is a sought-after speaker at conferences and on-site corporate training courses, and has travelled extensively throughout the United States and abroad facilitating training courses for a wide variety of clients.

Who Should Attend:

  • Administrative professionals
  • HR professionals
  • Supervisors and managers
  • Executives
  • Office managers
  • Business owners

Since this is a webinar, you and your entire staff can attend in the comfort of your office or conference room for one low price! You may include as many people as you wish while listening on a single phone line.

Pricing Options:

Unlimited number of participants at one site. Contact us for multi-site discounts.

Access EVERY Business Management Daily webinar for one low price!

Webinar: $197
CD & Video Recording(mp4): $197
Webinar, CD & Video Recording(mp4): $297

Can't attend the webinar? We'll reserve a CD & Video Recording in your name.

How do webinars work?

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This event is sponsored by:
Business Management Daily
7600A Leesburg Pike, West Building, Suite 300 • Falls Church, VA 22043-2004
(800) 543-2055 • Customer@BusinessManagementDaily.com