Tough Talks: Scripts & Strategies for Difficult Employee Discussions

Learn exactly what to say and how to say it!

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Tough Talks:
Scripts & Strategies for Difficult Employee Discussions

"We need to talk..."

Sexually offensive behavior ... inappropriate attire … tardiness … poor work habits … personal hygiene. Managers and HR professionals are routinely forced to discuss those uncomfortable topics with employees. But most never learned how.

Now you can — with Tough Talks: Scripts & Strategies for Difficult Employee Discussions. This insightful training offers realistic sample dialogues to help you sidestep potential awkwardness and conduct clear, direct discussions with employees.

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Discover how to use “positive confrontation” to simultaneously protect yourself and your organization, while treating employees with dignity (and boosting your image).

You’ll not only learn exactly what to say, but how to say it.

Best of all, your host will be Paul Falcone, the former VP of HR at NBC Universal and the man who literally wrote the book on the subject — 101 Tough Conversations to Have With Employees.


Part I:

  • The “9 Rules of Engagement” for successfully handling employee discussions. You’ll want to print out and reread those rules before any important employee talk.
  • Using “perception management” in your favor to frame the discussion.
  • How the power of guilt can be used to help employees assume responsibility for problems.
  • A legally safe script to use when employees want to talk “off the record” about an employee relations issue.
  • “New supervisor syndrome” and how you should address new managers differently than experienced ones.
  • The 3 practical steps for discussions that stop attitude problems in their tracks.
Part II:

Paul then provides sample scripts to use in addressing some of the most common — and the most serious — employee problems you’re likely to encounter, including:
  • Behavioral problems
  • Excessive absenteeism
  • Patterns of absenteeism
  • Personal hygiene
  • Disputes among subordinates
  • Layoffs
  • Foul language
  • Sexually inappropriate actions
  • Time card “mistakes”

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This recording  is the ultimate guide for HR professionals and bosses who need some guidance on what to say after “Got a minute?” You’ll learn practical strategies and model dialogue for handling even the most awkward discussions.

Stop taking the path of least resistance and start tackling those issues head-on today. It’s guaranteed to help you catapult your management and leadership skills to new heights.

Pat DiDomenico
Pat DiDomenico
Editorial Director, HR Specialist

P.S. Your satisfaction is unconditionally guaranteed. If Tough Talks fails to meet your needs, we will refund every penny you paid — no hassles, no questions asked.

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 Hear a Free 90-Second Clip of
Tough Talks
from Paul Falcone:

About Your Speaker:

Paul Falcone is an HR executive who has held senior-level HR positions with Paramount Pictures, Nickelodeon, Time Warner and NBC Universal in Los Angeles. He is a popular speaker and the author of a number of best-selling books on leadership development and performance management, including the book above, plus 101 Sample Write-Ups for Documenting Employee Performance Problems and 101 Tough Conversations to Have with Employees.

Who Should Listen:

  • HR professionals
  • Supervisors and managers
  • Executives
  • Office managers
  • Business owners

Credit Hours:

This recording has been approved for 1.25 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).

"The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute's criteria to be pre-approved for recertification credit."
This recording is sponsored by:
Business Management Daily
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(800) 543-2055 •