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Social media can do far more than just entertain you; it can significantly im­­pact your company’s bottom line when used correctly. Here are a few examples of how to use the three most common so­­cial media channels to reduce the num­­ber of inbound calls to your call center.

Computer skills are key for succeeding in the current business climate, writes John Patrick Pullen. But even if you didn’t study computer science, free online resources can help you get up to speed. Here’s a sampling of some of the best websites.

More than three-quarters of Fortune Global 100 companies now have at least one Twitter account. If you get your followers to retweet your messages, you’re not only doubling your audience but also earning their endorsement. How to increase the odds that followers share your tweets:

How do you decide where to look and whom you should listen to? Here are a few choice places to begin your education about social media and your organization’s success.

Export to Excel will let you use Excel’s robust tool set to pivot, chart, filter and otherwise analyze your list. Open with Access will let you run reports and create forms to enter and search information.
The iPad can be a great tool for getting things done at work, especially if you move from place to place and operate on the go all day, Jill Duffy writes in PC Magazine. Here are the essentials.
Did you know you can use your Android smartphone to provide an Internet connection to your tablet or laptop? All you need is a tethering application to make the connection. Here are six options recommended by JR Raphael, Computer World.

Trying to type on a small smartphone keyboard can be very frustrating. The fingers just don’t fit. To ease the frustration, several app developers have invented more efficient ways to type on mobile devices. Check out these options.

Q. Do I need Internet Explorer in order to use SharePoint 2010?
Pinterest, the social content sharing ­service that allows members to “pin” images, videos and other objects to their pinboard, recently launched apps for both the iPad and Android. The third-most popular social network after Facebook and Twitter also reversed its invitation-only policy by opening up the site to the general public.
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