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A review of Jay A. Conger's Winning 'Em Over
You probably have at least one employee who’s putting in double- or even triple-duty, handling others’ jobs with a minimum of complaints.
You never appreciate a good performer until you’ve fired a bad
performer. That’s because bad performers take so much time and
attention to manage.
When you want to persuade others to side with you, it helps to select
the proper context within which to couch your remarks. By framing
comments in a way that increases your listeners’ receptivity, you can
pry their minds open and earn their approval.
If you’re leading a training session with your staff, follow adult learning principles to ensure that everyone absorbs your main points.
If you want to convince a resistant colleague to listen to you, appeal to her in a straightforward, reasonable manner. Don’t resort to GAS—guilt, anxiety or shame—as a way to get her to agree with you.
Making the rounds among your bosses at 7:00 p.m. before heading out the door can prove a time-sapping waste.
You have been given huge responsibilities but little power over those you count on to help you meet them.
Never use the surface area of your desk for storage.
Change never sleeps around here. Every day brings new initiatives, new market developments, new personnel. Sometimes I wish I could download every last bit of the latest news and e-mail everyone, so that no one feels left out. But reality interferes.