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In June 1978 Ken Langone and two partners launched Home Depot. Today, they’ve built a retail empire.
An informal survey of Working Smart readers indicates that even the hardest workers with the best attitudes get tripped up by two poor work habits.
Going against the boss is never easy, but in rare circumstances it’s necessary.
Always keep a pocket-size note pad nearby, even when you’re on the go.
When asked for your opinion, don’t ramble. Instead, summarize your view in one sentence.
Even if a co-worker says he’s absolutely positive that he’s right, don’t accept such assurances blindly.
In theory, beepers, cellular phones and laptops with modems help you stay in touch with your customers and coworkers.
One of the most common mistakes that new managers make involves how they coach their staff.
Ron, a new supervisor, concluded that Sam was a terrible employee.
Unable to fire Sam—a well-liked worker with more than 25 years at the
firm—Ron felt stuck.
Like successful politicians, hard-charging managers curry favor by maintaining good relations with each of their constituencies.