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Working Smart readers often
contact us to discuss their problems managing their careers, employees
and bosses. Sometimes they hate their office environment.
You might concentrate on your poor performers, pushing them to work
harder, think smarter or improve their attitude. That’s fine, as long
as you don’t neglect your best workers.
Recent research has found that your status influences your decisions.
I’m an office manager. We have 52 employees here. Of that population,
six smoke. We allow them to take cigarette breaks, but the time they
take for these breaks exceeds the time they’re allowed for breaks in a
day, thus frustrating nonsmokers.
You take an employee aside during a break in a meeting and alert him that his remarks were unacceptable. Stop there.
Managers often lament that even though they have the best of intentions
to pat employees on the back, something else always seems to take
Excellence rarely comes easy. You can work hard, help others and possess a charming personality—and still not stand out.
Practical time management need not involve fancy personal planners or elaborate A, B and C to-do lists.
Gain the respect and admiration of your employees by handling setbacks with aplomb.
The way you delegate can boost morale or breed resentment.