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Like it or not, your staff looks to you for comfort during these
harrowing times. They don’t expect you to calm all their fears. But
they do want you to listen and serve as a shock absorber.
Working around unscheduled absences is the bane of many supervisors’
existence. To reduce absenteeism, consider an employee
benefit called paid time off (PTO).
When you hear something disagreeable, you may think “That’s BS” or “You’re dead wrong.”
If you rely solely on technology to draw conclusions, you’re asking for trouble.
During your first week on a new job, don’t instantly bond with people who go out of their way to befriend you.
Prompted by the Sept. 11th terrorist attacks, many managers have changed
their organization’s policies—from new security measures to data backup
procedures and disaster recovery plans.
Q Our policy grants workers five sick days per year. Should we make sure employees aren't using these days for other purposes? —T.W., Maryland
Instill collaboration, not competition, among your staff.
When you’re criticized, listen and digest the message.
An employee wants to confess wrongdoing or alert you to sensitive
personnel or safety matters. But before opening up, the worker asks,
“Can you keep this confidential?”