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A co-worker makes yet another condescending comment about you.
Just because you’re having a bad day, that doesn’t mean it’s OK to say to employees, “Do it right the first time.”
Announce one big change and your staff might respond enthusiastically.
Announce a second one right away, and they may still accept it.
Track the “transition time” it takes to segue from what you’re doing.
Whenever you extract a gem of wisdom in a seminar or get a great tip
from a boss or mentor, write it in a notebook with the date.
If you use e-mail to ask an employee to do something, begin by explaining why.
Criticism is hard enough to hear when you deserve it. But when you
endure scalding feedback you know is unwarranted, you must speak up
without sounding defensive.
You know you’re supposed to acknowledge superior performance, so you dole out rewards such as gift certificates or cash bonuses.
Some people love to pick apart whatever you say. Rather than cooperate, they raise objections or challenges.
Our CEO asked all employees to bring in more business. We’re supposed to turn our friends and family into customers.