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A co-worker makes yet another condescending comment about you.
Just because you’re having a bad day, that doesn’t mean it’s OK to say to employees, “Do it right the first time.”
If an exec misstates a fact, correct the record gracefully.
Before you fork over the money, commit to a timetable for implementing what you’re about to learn.
Announce one big change and your staff might respond enthusiastically.
Announce a second one right away, and they may still accept it.
If you use e-mail to ask an employee to do something, begin by explaining why.
Track the “transition time” it takes to segue from what you’re doing.
Whenever you extract a gem of wisdom in a seminar or get a great tip
from a boss or mentor, write it in a notebook with the date.
Criticism is hard enough to hear when you deserve it. But when you
endure scalding feedback you know is unwarranted, you must speak up
without sounding defensive.
To upgrade your persuasiveness, present your ideas in small, appealing packages.