You like to tell your team, “I’m here to help and answer any questions.” That’s fine. But some people will more than accept your offer of assistance: they’ll enlist you to do their work for them.
Office Management
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Federal law says you can mandate overtime, provided you aren’t in an
industry in which work hours are regulated (such as truck-driving).
Before you fire someone who refuses to work overtime, study how you’ve
treated similar situations.
Before letting a temp go, ask for input on a workflow issue.
Sometimes the most seemingly harmless, pliant employees can surprise
you. You may think you can rely on them to mean what they say. Then you
get burned.
Motivating rising stars is a breeze. You just set high goals, dangle
juicy rewards and let them get to work. But trying to ignite the
passions of minimum-wage workers requires more effort.
A review of Jay A. Conger's Winning 'Em Over
You probably have at least one employee who’s putting in double- or even triple-duty, handling others’ jobs with a minimum of complaints.
A big part of a manager’s job is to set goals and then keep everyone
focused on achieving them. But what happens when events disrupt your
best-laid plans?
You never appreciate a good performer until you’ve fired a bad
performer. That’s because bad performers take so much time and
attention to manage.
When you want to persuade others to side with you, it helps to select
the proper context within which to couch your remarks. By framing
comments in a way that increases your listeners’ receptivity, you can
pry their minds open and earn their approval.
