Dealing with Bosses

Even a good boss is a challenge. But when you’re dealing with bosses, dealing with difficult bosses makes everything twice as hard.

It can often feel as if you’re the one managing the boss. Business Management Daily shows you how to transform you and your boss into an efficient, unstoppable team.

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Many business leaders are clueless about how they come across to their employees. Your mistakes could be crushing morale, sinking productivity and increasing turnover. Accord­ing to a recent Wall Street Journal report, here are five key questions to ask yourself to see if your management skills need improving:

Sometimes, HR professionals have to make judgment calls about who is telling the truth. In fact, just about every workplace investigation requires assessing the credibility of employees, co-workers and managers who disagree about what happened. Take, for example, an employee who complains about a supervisor’s harassment or hostility.

After 20 years of being a secretary, writes one administrative professional, she knows how to do the necessary work. That hasn’t kept her current supervisor or her supervisor’s boss—both women—from berating and intimidating her. The admin asks, “How can I learn to stand up for myself in a professional manner?”

You hear a lot about bullies and bullying these days, especially in schools. But bullies grow up. If they’re not stopped, they bring intimidation and violence into the workplace. What’s worse, some of them will become supervisors. If you get wind of a potential bully boss, here’s what to do:

Bad managers are not consciously aware that they’re bad managers. And if they are aware of it, they’re probably not willing to admit it to anyone. Nobody wants to think they might be the problem. Here are a few clues:

Experts say many leaders are clueless about how they come across to employees. Five signs you may be one of them: 1. You send one-word e-mails. 2. You rarely talk face-to-face with employees. 3. Your employees are out sick. A lot. 4. Your team works overtime but still misses deadlines. 5. You yell.
Question: "I am a Realtor's assistant, hired to do minor admin duties and prospecting on commission.  Two months ago, my boss was put on bed rest and gave birth. Since then, I have been doing nearly all a Realtor does (with no pay increase): client contact, open houses, paperwork, taking pictures, handling weekend calls--often I have to google to find the answers! I use my own computer, car and cell phone. My boss even asks me to drive her and her children after hours! What’s worse: she told me to lie to clients to cover up for her condition. I cannot afford to quit until I find another job. How do I handle her personal demands without burning a bridge?" - Christina

Feel exhausted, even on a vacation day? That’s one sign you’re being bullied at work, according to a “you know you’ve been bullied at work when ...” checklist by Workplace Bullying Institute. Other signs that you’re in the bully’s bull’s-eye:

It happens. Some working relationships between bosses and their direct reports are so toxic that employees suffer psychological problems. Sometimes the tension is so bad that employees believe they’re disabled and therefore entitled to transfer to another job under another supervisor. That isn’t the case.

Abusive managers may be workplace monsters, but their behavior generally hasn’t subjected employers to liability if no particular protected class was the target of the abuse. That may be about to change in New York.
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