You can’t manage what you don’t measure. This old management adage explains why most bosses want administrative professionals to create measurable goals. But how do you measure results in a job that’s often about responding to others’ needs?
For admins, the work never ends. Administrative professionals fill key office management functions every day – tasks that go unnoticed (until they’re not done).
Admins are the unsung heroes of the workplace – the glue that holds an office together. Every week should be Administrative Professionals Week!
One admin wrote: “Our company just reorganized and changed our job titles from administrative assistant to ‘office assistant.’ None of the job functions changed. I feel demoted. Should we go to our manager and speak to him about our displeasure or just be quiet and not say a thing?”
The reason Taco Bell's admin team came up with its "Team of Two" training program is clear when you listen to admin Karen Walters describe managers in her building. "There were a few managers in the group who maybe weren't using admins to their greatest capabilities," explains Walters. "In their defense, they didn't have a good model." So the admin team decided to give them one...
At work, numbers speak volumes. If you can’t show, quantitatively, that something is improving, then how can you really know it’s improving? It’s not surprising, then, that more admins are being asked to set SMART goals—specific, measurable, attainable, realistic and timely goals—to be evaluated against.
Office managers are constantly pressed for time and looking for time-management answers. The sad fact is, most timesaving “secrets” are the best practices you’ve been hearing about since the advent of paper clips. The trick is, you have to try them out to discover whether they match your work style. And then you have to stick with them to gain the benefits. Here are 9 timesaving tech tips recommended by office managers:
If you feel like a Jack or Jill of all trades, you're not alone. Pretty soon, the rest of the office may be feeling the same way, if they don’t already. According to a recent Wall Street Journal article, we’ve entered the era of the “superjob,” in which businesses of all sizes are asking employees to take on extra tasks that may not be in their job descriptions.
Most timesaving “secrets” are the best practices you’ve been hearing about since the advent of paper clips. The trick is, you have to try them out to discover whether they match your work style. And then you have to stick with them to gain the benefits. Here are three timesaving secrets recommended by administrative professionals:
As workloads expand under the pressure of diminished staff, administrative professionals grapple with how to best absorb all the new work coming their way. One executive admin recently asked, “How should I tell managers we can’t do it all?” Other admin pros weighed in: