For admins, the work never ends. Administrative professionals fill key office management functions every day – tasks that go unnoticed (until they’re not done).

Admins are the unsung heroes of the workplace – the glue that holds an office together. Every week should be Administrative Professionals Week!

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When new admins join your ranks, you probably “onboard” them without even realizing it. You take them out to lunch, show them where the Post-Its are, point out the executive team, etc.

Even if you’re not the person's manager, you can gently coach a “difficult” co-worker toward positive behavior. Try taking the employoee aside after a meeting and follow these steps.

Put a new communication style into practice by using the “Three Times Rule.”
How can you use the Internet to green your next big meeting or event?
It's easy to become so bogged down in day-to-day work that we forget to nurture our network.
What sets top-notch assistants apart, says administrative coach Joan Burge, is not accepting mediocrity but knowing they have something more to offer.
Courts aren’t in the business of second-guessing all your employment decisions, as long as those decisions seem reasonable and rational. If you keep good records, can easily explain your decision-making processes and don’t have any discrimination to hide, you’ll win most lawsuits ...

Managers believe they’re getting better at deducing what admins need. Uh-huh.

Managers who raise potential discrimination claims to upper-level managers and then tell affected employees about the problem are protected from retaliation under the Ohio Revised Code’s employment discrimination sections ...

Q. Our office manager, who is pregnant, has begun coming in late two or three times a week due to morning sickness. Because she is a salaried employee, we know that we cannot deduct from her wages for partial-day absences. Can we change her position to one that is paid on an hourly basis until she returns from her maternity leave? ...