“Could I ask you to repeat your name one more time?” Admins who hate asking that question may fear that they come across as incompetent or unprofessional. The truth, though, is that they just want to get it right. Here are top tips from other admins on handling on-the-phone situations.
For admins, the work never ends. Administrative professionals fill key office management functions every day – tasks that go unnoticed (until they’re not done).
Admins are the unsung heroes of the workplace – the glue that holds an office together. Every week should be Administrative Professionals Week!
Business owners often learn that they weren’t adequately prepared for floods, hurricanes and other natural disasters. Admins can help disaster-proof the workplace with these tips
An admin stumbled over how to recognize and reward employees on her team, so she turned to our Admin Pro Forum. Here’s what other admins are doing.
The Internet is changing the way we read and think, asserts a recent article in The Atlantic Monthly titled “Is Google Making Us Stupid?” So what does that mean for you? Cater your writing to skimmers.
Here’s a tale of workplace terror so harrowing that one of the characters even used a pseudonym when he filed for workers’ comp … for injuries he had yet to receive.
Say that within a three-page document, the first and third pages are vertical, and the middle page is horizontal. How do you arrange them for stapling? Do you turn the middle sheet to the left so the staple is in the upper right-hand corner of the middle sheet, or to the right so the staple is in the lower left-hand corner?
“I work with a constant complainer. And now, other admins have started to join in. How am I, as the team leader, supposed to put a stop to it?” Hold a gripe session, providing a forum for negative employees to vent.
Make sure that whenever you train new hires, your words stick like glue. Use these tips offered by professional trainer Bob Pike.
Snagging the best admins today means going beyond your local paper’s classified ads. More than half of employers find it challenging to recruit skilled professionals because of a lack of qualified staff and the higher cost of recruiting, reports a recent CareerBuilder.com survey.
If your performance evaluation is at least six months away, start tracking now the value you bring to your job, especially if you want a raise. That’s according to David Lorenzo, managing partner at The Gallup Organization and author of Career Intensity.