People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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You need to be careful when writing up employees for disciplinary reasons. That’s because how you document the problem can cause problems if an employee files a lawsuit. To protect yourself and the organization, follow these guidelines when documenting employee discipline: 1. Be consistent. Don’t write up one person for a behavior that you ignore [...]

Small businesses spend a lot of time and money on employee training, but they rarely measure their return on investment (ROI). And while it's not easy to measure your training ROI, it's important to make sure the money you're spending actually boosts the bottom line.

Every manager's dealt with demanding and unreasonable employees. But every manager's also dealt with workers whose demands are reasonable — but who are afraid to ask the boss (that's you) for what they need. Here are some ways you can help:
As the economy slowly rebounds, many managers are getting ready to do something they haven't done in a long time — hire new workers. Are you out of practice?
When you delegate, the task you see as a molehill may seem more like Mount Everest to the employee you ask to do it. Lack of confidence is just one of the reasons why employees can be daunted by the thought of delegation. Here's some sage advice from the pros that will help you help your team:
No managers like to enforce policies they don't support themselves. But doing so is an essential skill for team leaders.
Issue: A solid return-on-investment (ROI) analysis helps your organization buy more for its training dollar. Benefit: ROI can help you prove, or disprove, that training is improving the bottom line. ...
You know that you can't retaliate against employees who request accommodation under the Americans with Disabil-ities Act (ADA). But in addition to this anti-retaliation rule, the law includes a little-known "interference" ...
Issue: If managers "go public" about employee discipline, it could spark an invasion-of-privacy lawsuit.
Risk: Jury awards and damaged employee morale, leading to turnover ...
Issue: Community colleges provide high-quality employee training at a reasonable cost.
Benefit: Employees learn new skills and feel more loyal to your organization ...
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