People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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You don't want to play den mother to your employees, but a new trend gaining publicity may put you in that role. So-called "workplace bullying" is no longer something you can shrug off. If you see it, you'd better try to stop it.

What can you do to make sure your feedback makes a real difference in employee performance? Here are some suggestions from the pros:
Issue: Prove that dollars spent on training employees represent money well spent. Risk: Going out on a limb without convincing proof. Action: Use free online tools to help you ...
We've said many times that the first step in an effective performance management process is developing a performance plan for each employee. And you know you should involve your employees in setting the specific work goals that make up that plan.
You want to squeeze the most value from your technology training dollars. But short of gazing into a crystal ball, you aren't quite sure how to predict your future training needs. Try this step-by-step approach to identify the best areas to invest your training dollars.
You need to be careful when writing up employees for disciplinary reasons. That’s because how you document the problem can cause problems if an employee files a lawsuit. To protect yourself and the organization, follow these guidelines when documenting employee discipline: 1. Be consistent. Don’t write up one person for a behavior that you ignore [...]

Small businesses spend a lot of time and money on employee training, but they rarely measure their return on investment (ROI). And while it's not easy to measure your training ROI, it's important to make sure the money you're spending actually boosts the bottom line.

Every manager's dealt with demanding and unreasonable employees. But every manager's also dealt with workers whose demands are reasonable — but who are afraid to ask the boss (that's you) for what they need. Here are some ways you can help:
As the economy slowly rebounds, many managers are getting ready to do something they haven't done in a long time — hire new workers. Are you out of practice?
When you delegate, the task you see as a molehill may seem more like Mount Everest to the employee you ask to do it. Lack of confidence is just one of the reasons why employees can be daunted by the thought of delegation. Here's some sage advice from the pros that will help you help your team:
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