With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.
The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.
Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…
Anson Dorrance, the head coach of women’s soccer at the University of North Carolina, has an astonishing record. He has won more games than any coach in college soccer history, along with 21 NCAA Championship titles. Dorrance, 65, seeks to enhance each player’s character. He doesn’t just focus on winning; instead, he strives to make each player a better person.
The Washington Nationals baseball club has led its division in the National League for most of this season, and much of the credit is going to its skipper, Dusty Baker. A former player himself, Baker is known for his homespun and quirky comments, but in fact he is a fierce competitor with a seemingly natural ability to lead.