People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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When your workers struggle to acquire new skills or complete a difficult project, do you jump in and dish out advice?
Before you train workers to do a new skill, present the big picture.

American workers can access the Internet, e-mail, instant messaging and other forms of electronic communications from anywhere at any time. While electronic communication helps people do their jobs, it also leaves a trail. A telephone conversation relies on the memory of two participants, but e-mail and IM discussions can be preserved for years to come. And, given the casual way so many people fire off e-mail these days, that can spell legal trouble for employers.

The popularity of Internet blogs and social networking sites such as MySpace, LinkedIn, Facebook and Friendster is causing confusion and concern for some employers. Is there any harm in using information published on the Internet to screen applicants? At a time when it’s easy to search the web for information on just about anyone, what steps should a reasonable employer take to investigate the background of an employee?

Not surprisingly, there are better ways to persuade others to listen to your message. Communications expert Jennifer Benz, of Benz Communications, advises sticking to the “four corners” of effective employee communication.

There’s no escaping difficult, dastardly or downright nasty people at work. There’s always at least one of them floating around.  While you can’t control someone’s horrible personality, you can decide how you’re going to respond. That means polishing your EMS— enemy management skills. By killing your enemies with kindness, or at least identifying their M.O. and mitigating their effects on your workplace, you can rise above their noxious influence.

Management gurus love to say that motivating employees is easy: Just ask them what they want. Then dangle the right carrots that entice them to excel. But you can't always take what people tell you at face value.
In times of economic uncertainty, everyone craves answers. Readers tell us that their workers are particularly anxious about their job security and financial future.

HR staff at McLean, VA-based Capital One wanted a training program that would allow users to learn at their own pace and free them from sitting in classrooms and at their computers. So they piloted the Audio Learning Program, passing out iPods to about 300 employees and creating digital audio training programs ...

When faced with a poor-performing or disruptive employee, it’s easy for supervisors to play the wait-and-see game and simply hope the situation will improve. But problems rarely solve themselves. And that’s especially true with problem employees.

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