People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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The more teleworkers you have on staff, the more dissatisfied your nonteleworking employees are likely to be with their jobs. And, compared to employees who only work face to face with colleagues, they’re more likely to change jobs. Those are the findings of a Rensselaer Polytechnic Institute management professor ...
Many small business people and business owners take "working" vacations. Here are five simple rules to help you achieve an effective work-vacation balance ... 
Employee training represents an act of faith for many organizations. They know it’s important, but few can quantify the return on investment (ROI). Still, HR is pushed to prove that training pays off. Use a formula to prove to senior managers which training produces results and which doesn’t ...
Employee training represents an act of faith for many organizations. They know it’s important, but few can quantify the return on investment. Still, HR is pushed to prove that training pays off. Use this formula to prove to senior managers which training produces results and which doesn’t.
Here's a case study of a company looking to improve customer service without taking on extra employees or investing in new technology.
Some leaders work mightily not to expose any vulnerability. They wrap themselves in a know-it-all protective coating, offering a ready answer to almost any question. They refuse to say, "I don't know."
If you ask a sampling of employees, "What are your top three priorities for which your manager holds you accountable?," would they know? Or would they guess?

The hard-driving, ruthless boss may fit the stereotype of today’s most successful corporate executive. But the most effective workplace leaders are honest, caring  and flexible. Six profiles show the full spectrum of supervisory skill—as rated by employees.

When it comes to disciplining problem employees, managers often find every excuse to procrastinate. But as an outsider from HR, you can provide the kind of focused intervention that gets results ...

Q. If we suspect an employee is violating a company policy prohibiting harassment, can we monitor the employee’s e-mails? ...

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