With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.
The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.
Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…
Executive coach John Baldoni hears a lot of excuses for why managers don’t coach employees. Yet evidence shows again and again that companies with the strongest leadership cultures develop people at all levels. What are the most common excuses?
Leaders may believe they’re “plugged in,” but their words and actions may create a disconnect. A recent poll by Maritz Research shows that a mere 11% of employees strongly agree that their managers show a consistency between their words and actions. How plugged in are you?
Giving feedback is an important legal and practical management task—and certainly not an easy one. Many managers make the mistake of dishing out feedback only when employees do something wrong. But praise can also be an effective motivational tool, if used correctly. Here are seven guidelines to follow:
Managers should make documentation of employee performance, behavior and discipline a regular habit. Strong documentation is especially important if an employee or ex-employee ever files a legal complaint saying his or her termination or discipline was based on illegal discrimination.