People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

If a star employee has ever surprised you during an exit interview by saying she had been dissatisfied with her job for a long time, you’re not alone. It’s common to find a vast divergence between employee satisfaction and management’s take on the situation. Managers frequently make five big mistakes that can send your valued employees packing. Luckily, they’re easy to fix.
Q. An employee has asked to have his wife present during his performance evaluation. Does he have the right to bring a representative?
Targeted training of managers is vital to company success. Use a survey to identify where to spend your limited training dollars.

After two years of cutbacks, 2011 will be a year of rebuilding company-sponsored 401(k) plans—for both employers and employees. But the result could be more flexible, more customized retirement savings plans. Here is a roundup of recent research regarding your employees and their retirement savings plans.

You can sow seeds of loyalty with your stars if you create a work environment that stimulates them, says Terry Bacon, author of The Elements of Power.
You're busy—too busy for small talk. You're friendly enough with employees, but you prefer to stick to business and steer clear of chitchat about weekend plans or personal news. Yet managers who share stories about their families or hobbies forge a special bond.
It would be nice if all employees came to work on time, performed efficiently and pleasantly, and were thankful for their paycheck. But employers know that employees sometimes fall far short of your hopes. Here are the steps to work through as you decide how to proceed:
When Vineet Nayar became president of HCL Technologies in 2005, the company’s growth had slowed. As the board asked Nayar to step into a leadership role, it made it clear: The time had come for something radical. These days, Nayar is that rare breed of leader who actually puts employee engagement first. Why does he do it?
My company gives awards (bonus checks) to employees who have worked five, 10, 15 and 20 years. In the past we've gone from inviting the entire company to an annual dinner where those being honored were presented their checks to only the honorees and their supervisors attending the dinner. This year, we're considering cutting back even more. I'd like to learn how other companies honor their long-standing employees.—Terri
Question: "I’m the president of a growing company and I need help with personal stuff. I don't have time to wait on the phone for two hours with the water company. However, I don't mind paying my assistant to do the same. She is getting paid for her time to help me out. I think assistants who won't help out with the personal stuff probably already have attitudes that bosses don't like. I never make my people make me coffee or clean my office. But I do need help with bills and things like that. What is the problem?"  - Billy