People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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First ask, “How can I help?” Listen intently to unroot the real issue. Frame the issue to ensure you’re both on the same page. Then help advance the agenda.
Many company leaders are looking at work/life flexibility to help employees manage their workloads, their time and their personal com­mitments without burning out. The surprise: Employees are resisting it. That means it’s up to HR to position flexibility as a po­ten­tial solution. Here are seven tactics to try:

Good news for the bosses of the world: Most employees (59%) say their direct supervisors are doing a good or even great job. However, 20% of the respondents to the CareerBuilder.com survey say their supervisors’ performance is poor or very poor. The biggest gripes?

Say one of your employees stops by your office with a troubled look on her face. She has a complaint, but wants to speak with you “off the record.” Can you comply with her request for confidentiality? Should you? It all depends on the content and context of the complaint.

Plan a reverse elevator pitch: Every­body knows about the 30-­second “elevator speech” aspiring employees should have on hand when riding the elevator with head honchos. But do you have a snippet ready for times you’re confined in a small space with a subordinate or a visitor?
One book, The Happiness Advantage, explains what happens when your brain is faced with a daunting goal. So watch out how you set big goals or your people will freeze.
Sir Richard Branson, founder of the Virgin Group of more than 300 companies, encourages employers to look beyond their employees’ current roles. “Don’t always think of the switchboard operator as the switchboard operator,” says Branson.

With some people, the problem isn't a matter of ability, it's a matter of attitude. This can manifest itself in everything from quiet disobedience to outright insubordination. How should you respond?

Baltimore-based sports apparel company Under Armour doesn’t require its 3,363 employees to be athletes, but it does look for new hires with a love of sports and fitness. Reason: Team spirit is core to the company’s culture.

At Lush, happy people make happy soap, literally—the handcrafted cosmetics are fresh, free of preservatives and made with ingredients not tested on animals. The lesson of how Lush cosmetics grew from one small store to a worldwide chain in 44 countries holds valuable insights for any small business in its growth stage.
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