People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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In fielding highly charged emotional statements, your first goal is understanding and clarification. Your second is conveying that you care.

How can you hire people with a great attitude? Start by discovering what motivates them. Identify what they value and tailor the job accordingly.

When a technology manager at Goldman Sachs moved to HR, questioning her staff was suddenly labeled as "interrogating." Why?

They have a power that the most skilled managers know how to harness. Want your words to actually resonate with employees? Try posing one very telling question to each member of your team.
Graveyard-shift work is growing rapidly, among both white-and blue-collar jobs and in all industries, and on teams whose managers supervise both day-and night-shift workers. Some tips:
After you've mastered making a good impression, don't forget how to build rapport and alliances with co-workers.
To convince a worker to help with grooming the next in line, send this message.
A CEO cannot play referee to resolve every internal dispute. But leaders need a strategy to address employee complaints about each other.
Suspend all prejudices for a minute, and try to understand why these fresh young thinkers do what they do. It's all about the economy.
In the real world, it's never quite that easy to perk up employees, is it? Here are five warning signs that they may be falling into a funk—and how to fix it.
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