People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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Leaders have to get their people unstuck and fully engaged, replacing their old, limiting mental patterns with new patterns that foster optimal performance. Learn more in SmartTribes.
Employees achieve positive outcomes in different ways. Don’t squash their creative processes by forcing them to adopt the way you work.
Once you receive a promotion into a management position, you likely will supervise the people who were once your coworkers and even friends. Follow these tips to handle the sometimes difficult—often awkward—transition:
When an employee is insubordinate, it’s important to address it right away. Take a stand and make it clear that you will not tolerate the behavior.
Responding to a crisis tests a leader’s fortitude. Your ability to reassure employees and help them cope with fear and uncertainty can solidify your standing.

Can a company grow too big to ­manage? Based in India, Tata Consultancy Services has about 285,000 employees and $11.6 billion in annual revenue. Its CEO, Natarajan Chandra­­sekaran, faces a daunting challenge: main­­tain­­ing the firm’s fast growth without letting it balloon into a bloated mess.

It's time you responded to your harshest critic—yourself at age 18, who had no idea what demands lay ahead in running a staff of (gasp!) adults.

For many organizations, promotions are random decisions left to managers. That’s a mistake … and a common one. Use these tips to choose the right people for advancement.

Many senior executives think they can spot key influencers. But they are often wrong, survey results show. Use a snowball sampling to find out who those people really are.
Lack of trust in management is one of the main reasons employees disengage from their work and seek jobs elsewhere. Here are 10 ways to keep them on board.