When Prudential Insurance instituted alternative dispute resolution (ADR) to handle employee discrimination charges, it never imagined the move would lead to a decade of litigation. According to lawsuits filed by 236 former and current Prudential employees, the ADR process established in 1999 is nothing more than a sham.
With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.
The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.
Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…
The widespread use of blogs and social networking web sites such as Facebook, MySpace, LinkedIn and Twitter has employers worried about what their employees are keyboarding and texting. Employers must develop electronic communications policies to cope with the new technology.
California employers are popular targets for lawyers looking for the next big lawsuit hit. They may have found a new one right under their ... well ... butts.
Major problems can erupt when supervisors have to manage people they just don't get along with. Smart managers defuse that tension by focusing on tasks, projects and results—not personalities. Feel free to use this 'Memo to Managers' article to educate your supervisors. Paste the content into an e-mail, company newsletter or other communication.
Supervisors and managers MUST report harassment to higher-ups. But what are the reporting obligations of “team leaders” or “leads”? These are people who have more responsibilities than employees but less than full-fledged members of management. Leads live in that “gray zone” somewhere in between. So what are their obligations? One court recently clarified it: Train them like managers to report suspected harassment. Staying silent will create liability.
Talking with employees about their performance problems can be an uncomfortable moment for any manager. But it’s also a crucial part of the job and, if done well, will ultimately make a manager’s job much easier. Here are seven steps to planning and executing such discussions: