People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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Here's one skill no one will teach you that can make or break your career: the ability to keep a secret.
Every manager knows that a headache may affect an employee’s productivity. But for the 28 million Americans suffering from migraines, headaches are not just a temporary annoyance but a serious, often misunderstood condition.

 

If managing workers’ schedules and keeping track of attendance have become almost a full-time job, then Supervisor’s Helper may make your life easier.
Perfectionists can be counted on for high-quality output that includes every bit of what you asked for (and then some). Speed and the ability to prioritize, however, often take a back seat.
Oct. 16 marks the annual celebration of Boss’s Day, a time when employees recognize and thank their bosses.

True leaders inspire employees to reach their potential. That’s a tall order. More often, leaders fall into the trap of becoming passion killers. One practical way forward is asking your team to catalog “passion killers.”

Do you know why you do what you do? Knowing whether you’re doing something out of habit or conscious decision-making could be a powerful tool for your business. Here’s one illustration of that power:

Do you know how hard it is to keep a low employee turnover rate at a call center? Pretty hard, apparently. In the United States, roughly half of call center employees quit within a year. But at the American Express World Service Center in Florida, turnover is in the single digits. Here's why.

If you have an employee who has trouble staying organized or flits from one thing to the next, it's possible he or she may be suffering from attention deficit disorder (ADD).

Perhaps you put in many long hours of work each week and expect your employees to do the same. But how much is too much?

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