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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

It might make sense to give newer employees a bit more leeway when it comes to discipline for poor job performance. After all, sometimes it takes time to learn a job well. But if the newer employees happen to be younger than another, older employee who doesn’t get the same benefit of the doubt, you may spark an age discrimination lawsuit.

Talking with employees about performance problems can be uncomfortable for any manager. But it’s also a crucial part of the job and, if done well, will ultimately make a manager’s job much easier. Feel free to pass along these seven performance-improvement tips to your organization's managers.
The general might get the credit for his strategy or style. But if you want to win battle after battle—and, ultimately, the war—good sergeants are essential.

Donald Keough, former president of Coca-Cola, has 10 commandments to follow if you want to be a “highly successful loser”: 1. Play it safe. It doesn’t take long for things to grind to a halt if you simply reduce risk to zero. 2. Don't budge. Inflexibility is one of the fastest ways to lose both customers and employees. That’s what happened at Coke for years as company leaders came to think of the drink and the green bottle as a single unit.

HR pros spend a lot of their time ensuring that their companies comply with the law so they don’t wind up in court and lose big bucks to a jury verdict. But more and more, they find themselves defending not their employers’ bottom lines, but their own bank accounts. Here's how to protect your personal funds.

Diversity is on the mind of Severin Cabannes, one of three deputy CEOs for Société Générale. The France-based global banking concern is pressing forward on a topic that doesn’t get much play in today’s economy-obsessed world:

One person’s everyday computer shortcut may be another person’s “Cool! I didn’t know you could do that!” David Pogue, who writes a technology column for The New York Times, recently penned a long list of “Tech Tips for the Basic Computer User.” Here are a few suited for the efficiency-minded.

Little is known of founding father Ethan Allen beyond his bold predawn attack on Fort Ticonderoga during the American Revolution. But the roots of this fire­­brand’s leadership extend deep below his exploits with the Green Mountain Boys, his band of Vermont volunteers.

Conflict happens in all corners of the workplace. But if issues aren't settled, bad things can happen: Good people quit, morale can plummet and, sometimes, violence can erupt. But supervisors and managers don't need to become certified mediators to settle disputes. You just need to understand some basics about human behavior, practice the fine art of paying attention and offer yourself as a neutral party who wants to resolve the problem.

People do their best work when they understand how their efforts fit into the big picture. They do better with context.