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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

Why Leaders Lie, a slim volume that tells the truth about lying, offers basic definitions of deception, which is designed to prevent others from knowing the truth. Deception includes lying, spinning and concealment ...

To paraphrase business writer Daniel Pink, the future will belong to those who can flex, adapt, empathize, tell stories and create. Theater performers, whose stock in trade is flexibility, adaptability and creativity, could teach us a thing or two.

Stick to the plan: Chipotle Mexican Grill founder Steve Ells runs his place on rules. He limits the menu to four basic items, serves no coffee or dessert, and doesn’t mess with limited-time offers. Even room temperature is strictly regulated. Result: Revenue has tripled since 2006, to $2 billion.
Critics cast singer Mike Love as the villain who blunted Beach Boys leader Brian Wilson’s creative brilliance, but it was Love who brought coherence to Wilson’s greatest song, “Good Vibrations.”

An organization’s health results in part from its ability to renew itself faster than its competitors. Researchers from McKinsey & Co. use a process called the “five A’s” to build a competitive advantage.

It might make sense to give newer employees a bit more leeway when it comes to discipline for poor job performance. After all, sometimes it takes time to learn a job well. But if the newer employees happen to be younger than another, older employee who doesn’t get the same benefit of the doubt, you may spark an age discrimination lawsuit.

Talking with employees about performance problems can be uncomfortable for any manager. But it’s also a crucial part of the job and, if done well, will ultimately make a manager’s job much easier. Feel free to pass along these seven performance-improvement tips to your organization's managers.
The general might get the credit for his strategy or style. But if you want to win battle after battle—and, ultimately, the war—good sergeants are essential.

Donald Keough, former president of Coca-Cola, has 10 commandments to follow if you want to be a “highly successful loser”: 1. Play it safe. It doesn’t take long for things to grind to a halt if you simply reduce risk to zero. 2. Don't budge. Inflexibility is one of the fastest ways to lose both customers and employees. That’s what happened at Coke for years as company leaders came to think of the drink and the green bottle as a single unit.

HR pros spend a lot of their time ensuring that their companies comply with the law so they don’t wind up in court and lose big bucks to a jury verdict. But more and more, they find themselves defending not their employers’ bottom lines, but their own bank accounts. Here's how to protect your personal funds.