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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

These seven phrases won’t get an admin noticed—at least, not in a good way, says Dave Willmer, the executive director of OfficeTeam. He recently compiled a list of the words your manager doesn’t want to hear:

Sacred cows are roaming your hallways. They’re grazing on profits, productivity and patience. To round them up and put them out to pasture, you need to be a constant cow hunter. And you need to get your entire team excited about tumbling those herds.

"The only sus­tainable source of competitive advantage is innovation. It’s that simple. And that hard, " says Andrew Razeghi, who teaches innovation at Kellogg School of Management at Northwestern University and is an advisor to Fortune 500 companies. He says the real reason for Detroit’s failure to innovate lies in its rewards system ...

Governing by rules allows those at the top to believe they can control the actions of those below. Leading from values, though, shifts the responsibility for decision-making to employees. Shifting power to people may seem dangerous, but it can ultimately make an organization more powerful.

When the World Trade Center was hit on 9/11, Fire Department Battalion Chief Joseph Pfeifer happened to already be on the scene. That made him the first FDNY fire chief to take command. What we’ve learned since then, he says, is that leaders don’t simply “com­­mand and control” during a catastrophic event. They go beyond that.

Oscar-winning actor Cliff Robertson lived the kind of leadership he portrayed as Peter Parker’s uncle in “Spiderman” delivering the line that gave “Spiderman” its moral heft: “With great power comes great responsibility.”
Last year, Netflix CEO Reed Hastings was Fortune's Business Person of the Year. Now, he’s getting slammed for what he acknowledges are a series of poor decisions and mishandled customer communications. Three lessons to learn from that:
Former Chilean president Michelle Bachelet hit a few bumps early in her term, but went on to reach Chile’s highest-ever approval rating. Even while she was president, she was being recruited to lead what would become a new initiative by the United Nations. U.N. Women would be the first high-profile inter­national agency dedicated to gender.

You should conduct regular appraisals of your employees’ performance for two important reasons. First, periodic and competent appraisals reduce the opportunity for a discharged employee to claim unfair treatment.

In hiring, use questions or case studies to screen out amoral individuals. In leading, make your value system explicit.