Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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David Pensak faced a challenge during the early days of the Internet. He wanted people to understand the purpose of a firewall. But they were still grappling with the newness of the Web itself, so he had to figure out a simple way to explain a complex concept.
There are very few ways to improve as a manager through the use of something you have rolling around that cheap home toolkit your brother-in-law bought you for your birthday, but these simple steps will kick off an improvement project that should hold up through your entire career.
“Bad” publicity could prompt an influx of curious new customers as it did for celebrity chef Guy Fieri when a food critic trashed his restaurant. Here’s how to handle your next bad review.
We tend to admire leaders who proclaim, “If you can’t measure it, you can’t manage it.” But what if that’s not necessarily true?

It’s bound to happen sooner or later. You lay some heavy criticism or punishment on an employee and he or she starts crying in your office. Here’s how to handle the situation.

Some jobs are emotionally draining and can create morale problems for the people who do them. If management can’t or won’t help address these problems, is there anything colleagues can do to help boost morale for one another?

Wayne Goldberg knows the hotel business. He's president and CEO of La Quinta Holdings, a Texas-based chain with roughly 7,000 employees. "I make it clear when speaking to our hourly employees that I’ve been an hourly employee," he says. "I’ve been a maintenance person, I’ve worked in the laundry. There isn’t a job I haven’t done."

Top leaders connect with others easily, emphasizing shared interests and minimizing resistance. Try these techniques to communicate better with colleagues.

Here’s a sampler from 35 questions leaders should ask themselves and their teams.

Time doesn’t organize itself. That’s your job. To squeeze the most out of every minute, scrutinize your workday. Follow these guidelines.

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